This global law firm has thousands of lawyers throughout the world providing unrivalled access to expertise and invaluable connections on the ground. It is a seamless service that operates at any scale, locally or globally. It encompasses virtually every matter, jurisdiction and market.
The Challenge
The global law firm sought to build a global intelligence platform to foster greater collaboration among its lawyers. The firm needed a system that would:
- Enable seamless access to firm-wide capabilities, such as expertise in specific areas of law or industries.
- Improve cross-selling opportunities by identifying complementary services for existing clients.
Previously, accessing this information required significant manual effort and time, limiting the ability to fully leverage the firm’s global knowledge base.
The Solution
The firm uses Kalisa’s generative AI platform to transform knowledge-sharing and collaboration across its global offices.
Unified Intelligence with Kalisa Workspaces
Kalisa Workspaces enable the firm to create secure, dedicated environments for different teams and departments. Lawyers can access shared firm-wide expertise, tools, and resources, enhancing collaboration and knowledge sharing. The marketing team can operate within their own workspace, supported by tailored agents and workflows for client onboarding and content delivery. The firm can also set up a central workspace to give all employees instant access to HR information, company policies, and operational procedures, streamlining internal support and communication.
Integrating Private and Public Data for Comprehensive Insights
The platform integrates private data, such as marketing collateral and internal reports, with public data sourced through Kalisa’s crawlers. These crawlers gather and regularly update information from external sources, including websites, RSS feeds, and structured data formats like JSON and XML.
The Impact
With Kalisa, the firm achieves:
- Improved Collaboration: Lawyers can now seamlessly access and share knowledge across global offices, fostering stronger teamwork and efficiency.
- Enhanced Client Service: The ability to quickly identify and leverage firm-wide expertise allows the firm to deliver more comprehensive solutions to clients.
- Expanded Cross-Selling Opportunities: Lawyers can identify complementary services and expertise, enabling better client engagement and revenue growth.
- Advanced Data Safeguards: Kalisa’s secure generative AI platform protects users’ data and ensures compliance with privacy standards, safeguarding client and firm information.
By leveraging Kalisa, the global law firm continues to innovate in the legal sector, empowering its global teams to deliver exceptional client service and strengthen internal collaboration.
