This internationally recognised law firm based in central London offers a wide range of expertise to support clients in all areas of business and personal life. Many of their lawyers are leaders in their field, and their practice areas are highly ranked by legal directories.
Opportunity
The law firm set out to build the foundation for a truly digital law firm. They sought to:
- Streamline internal operations and processes, such as automating document analysis.
- Enhance client services by offering legal question-and-answer (Q&A) services powered by Generative AI, so clients can instantly get answers to their legal matters.
- Enable new revenue streams by offering subscription services
- Ensure the adoption of secure and reliable AI technology to maintain compliance with client confidentiality and data protection regulations.
The firm required a trusted platform that could support its ambitious vision for a modern, tech-enabled legal practice, and chose Kalisa.
Solution
Subscription-Based Legal Q&A Services with Kalisa Agents
The law firm uses Kalisa’s secure chat agents to deliver subscription-based Q&A services for its clients. These agents are powered entirely by the firm’s own knowledge and expertise, securely uploaded to the Kalisa platform. This means every answer is drawn from trusted, in-house information—never from the open internet—minimising the risk of irrelevant or inaccurate responses.
The result is reliable, real-time guidance that enhances client accessibility and satisfaction. For example, a client might ask, “What are the key clauses I should include in a commercial lease agreement?” and the Kalisa agent would deliver a detailed response tailored to the client’s query. This capability ensures clients receive immediate, reliable advice, streamlining their access to legal expertise.
Automating Document Analysis with Kalisa Workflows
Kalisa’s vision-based AI models streamline the review of complex documents and contracts like property documents, including leases with handwritten annotations. Kalisa interprets and processes complex visual data, such as diagrams and handwritten notes, delivering accurate and actionable insights to the legal team.
Streamlining Internal Knowledge Access with Kalisa Agents
Internally, the firm uses Kalisa agents to enable staff to query policies, procedures, and other firm-specific knowledge. This ensures efficient operations and reduces time spent on routine inquiries.
For example, a staff member might ask, “Where can I find the latest version of the client onboarding checklist?” and the Kalisa agent would provide a clear, step-by-step guide based on the firm’s policies and procedures. This feature enables employees to access critical information quickly and focus on delivering high-value services.
Impact
With Kalisa, the law firm achieves:
- Streamlined Operations: Complex processes like lease reviews are now automated, reducing the time and effort required for manual analysis.
- Enhanced Client Offerings: Subscription-based Q&A services powered by Kalisa agents provide clients with quick and reliable access to legal advice, improving client satisfaction.
- Stronger Internal Efficiency: Staff can access firm-specific knowledge more effectively, allowing them to focus on higher-value tasks.
- Robust Data Security: Kalisa’s platform ensures that sensitive client data is protected and never used for model training, maintaining trust and compliance.
By using Kalisa, the international law firm is laying the groundwork for a digital-first future, redefining how legal services are delivered and internal operations are managed.
